Frequently Asked Questions

  • EX NIHILO's website is pretty easy to use: once you have found your beloved product, simply click on the "ADD TO SHOPPING BAG" button on the product page. Check what is in you bag by clicking on the circle icon at the top right corner of the website. This page summarizes the content of your shopping bag, and you can delete products by clicking on the 'x' inside each product summary. To finalize your order, you must be logged in your account, or you must create one. You will then go through all the steps from delivery method to payment. After the validation of your payment, a confirmation e-mail will be sent to the e-mail address used to create your account.

  • Yes, you must be registered with an account to place an order on EX NIHILO.To register an account, you must enter an email address, and set your shipping and billing address.

  • If you have forgotten your password, click on the "My Account" link to receive a new password using the email address you used at registration on our website. You can then modify it.

  • Our ordering process requires that your computer accepts "cookies". Cookies allow you to save items added to your basket. If they are disabled, you must change this parameter in the settings of your browser.If you still can't validate your shopping bag, please contact our Customer Service.

  • Once your order is validated, it is transmitted to EX NIHILO for processing.You can modify it by contacting our Customer Service by phone at +1 732-248-6699 or by email at concierge@ex-nihilo-paris.com.Any request for cancellation of an order should be made before products are sent and, to be taken into consideration, at least 24 hours before the expedition of the package. This cancellation request should be directed to Customer Service by telephone at +1 732-248-6699 or by email at concierge@ex-nihilo-paris.com.

  • After you have placed your order, you will see an order confirmation on your screen. A confirmation will also be sent to you by e-mail. If you did not get an order confirmation, please contact our Customer Service. Should your product be temporarily unavailable, we will contact you and refund you for the amount of the missing product.

  • We accept the following payment methods : Visa, Mastercard, Paypal, American Express.

  • Your security is very important to us. For this reason, we use a secured platform that encrypts your credit card data to ensure it is safely delivered. If you pay with Visa or MasterCard, additional protection is provided by special authentication methods(Verified by Visa® or MasterCard® SecureCode)

  • Products purchased on the site before 11am on a business day are typically processed within the same day. Orders placed after 11am on a business day will be processed the following business day. Orders placed on the weekend will be processed the next business day.

  • EX NIHILO delivers within the United States (including Alaska and Hawaii).We also deliver to the following European countries: France (including Corsica), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Lichtenstein, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Sweden, Spain, Switzerland, United Kingdom, Vatican City.For European shipping, please visit: https://www.ex-nihilo-paris.com/.

  • We offer complimentary shipping on all orders placed within the United States (including Alaska and Hawaii).We also offer 2-Day FedEx Express Shipping for a flat rate of $28.00

  • Orders shipped via our complimentary standard FedEx shipping: 1-5 Business Days within the Contiguous United States 3-7 Business Days to Alaska and HawaiiOrders shipped via USPS First Class Mail: 1-3 Business DaysFedEx 2-Day Express: 2 Business Days

  • We encourage you to check the delivery status on the carrier website using the provided tracking number. If your order is listed as "out for delivery", the package should be with you shortly, so please be patient. If the delivery is taking an unusual amount of time to be delivered, please check that the provided delivery address on your confirmation order is correct.If you have any issues or questions, please contact our Customer Service at concierge@ex-nihilo-paris.com.

  • You may return or exchange an item within 14 days after you have received your order. After your order has been returned, you will receive the full amount of the purchase price, in the method that you choose, either in the form of store credit, or a credit refund to your original form of payment.Original shipping charges will not be credited or refunded.Please note that EX NIHILO Discovery Sets are final sale and not refundable.The following conditions apply to the return of perfumes:The product must not be open and must be returned in its’ original packaging (in transparent plastic).In the case of defective or damaged products, the client must ensure that the product is still sealed. (If this is not the case please contact our Customer service department).To return an item, please contact customer service at concierge@ex-nihilo-paris.com.

  • To make an exchange or request a refund, please contact Customer Service at concierge@ex-nihilo-paris.com.

  • For returns, you may email customer service to receive a return shipping label.Returns should be sent in their original condition and complete (packaging, accessories and paperwork), and accompanied by the bill of sale to facilitate efficient management.In case of an exchange or refund request, you should pay the return shipping fees.

  • The products must be returned in the condition indicated in the preceding paragraph. EX NIHILO will make all commercially reasonable efforts to ensure that the refund is effected within fifteen (15) working days of reception of the returned products, by crediting your payment card. The refund shall be effected under any circumstances, within 30 days of the notification of your right of retraction.

  • If you receive a defective product, please contact our Customer Service at concierge@ex-nihilo-paris.com or call +1 732-248-6699 .

  • For any inquiries please contact us at:concierge@ex-nihilo-paris.com or +1 732-248-6699 From 9:00 AM to 5:00 PM From Tuesday to Saturday

  • EX NIHILO is a French Luxury Perfume House founded in December 2013 in Paris. Our first flagship store is located at 352 rue Saint-Honoré in Paris, France. Its founders are three Parisians: Sylvie Loday, Olivier Royère and Benoît Verdier. They wanted to create their own fragrance house to satisfy their passion for fragrance and create the brand of their dreams. Their idea: revive the pioneering and creative spirit of French Avant-Garde, using a disruptive approach to perfumery highlighting innovation and artistic collaborations.

  • The first collection is the result of a long creative exchange with the Parisian team of the house Givaudan. Sylvie, Olivier and Benoît worked closely with one of the best teams of perfumers in the world. A true emulation arose with very experienced perfumers, long-time professionals, but also with younger talents that we hope will be the star perfumers of tomorrow. The founders are first and foremost perfume enthusiasts, so they offered the “noses” free use of the best raw materials to shape their creative ideas without any cost constraints.

  • Creating a bespoke fragrance is an exclusive, complex and unique art. EX NIHILO wants to offer a credible and spectacular alternative through its personalization program. It is both simple and extraordinarily complex: each fragrance from the initiale collection can be sublimated using raw materials of the highest quality. Today, six iconic perfumery raw materials are at the heart of the program: Iris pallida Absolute (France), Rose of May Absolute Grasse (France), Jasmine Grandiflorum Absolute (India), Orange Blossom Absolute (Morocco), Vanilla Bourbon (Madagascar) and Sandalwood (Australia). These materials were selected by our “Noses” for their quality and their ability to marry in perfect harmony with our original creations, while offering a new olfactory inflection. We created a ritual using our proprietary technology to provide each customer the most suitable formula setting to its tastes, personality and desires.

  • Creating a perfume is an art, and all combinations do not work mathematically. The scent is first and foremost a matter of subjectivity, tastes and personal emotions. Its formulation is at the heart of a perfumer’s art. For each creation, we have thus selected 3 of the most relevant variations with our “noses” to propose a new universe or olfactory landscape.

  • The Osmologue is a robot allowing the most accurate weighing of raw materials and its blend for the creation of a perfume. It is the result of months of research and development between EX NIHILO, its industrial partner and French designer Christophe Pillet. The technology used is the same as in major perfume houses: it preserves the quality of the raw materials and weighs them with an ultimate precision. The Osmologue is at the heart of the EX NIHILO personalization program: a jewel of technology and design, and the first of its kind in the world!

  • We create all the perfumes from the personalization program in front of you in our stores, with the Osmologue. Where you will travel behind the scenes of a perfumery house, discovering all the stages of a perfume’s creation.

  • The process takes only a few minutes with the help of our olfactory experts and ambassadors. The Osmologue is a means to achieve excellence in the composition of your fragrance, but the personalization ritual also involves a personalized touch from the phase of bottling, crimping, choosing your custom cap , engraving the bottle, to the final packaging of your perfume. Our priority is dialogue and interaction: our ambassadors are trained to guide you and to transcribe your olfactory desires to create the scent of your dreams.

  • Yes, if you wish, you can use it immediately. However, we recommend that you leave your creation stand for 1 to 2 weeks so that it stabilizes and all of its olfactory qualities can fully express their potential, like a good wine that we would put in a carafe.

  • EX NIHILO is currently working on an innovative full custom program. In the meantime, we offer private consultations at 352, rue Saint-Honoré and several olfactory workshops by appointment only. You can also come discover our personalization program in select stores.

  • We display on our packaging the list of potentially allergenic raw materials contained in each of our fragrances.

  • Our fragrances are not tested on animals.

  • The average lifetime of a perfume in normal conditions of use varies depending on its composition. Under normal conditions of storage, fresh, citrusy scents such as COLOGNE 352 will be best for about 18 to 24 months. Fragrances built around chypre or oriental notes such as VENENUM KISS, have top notes which can oxidize slightly after 18 months, but they can usually last olfactively for years. In all cases, we recommend that you keep your perfume EX NIHILO away from heat and light.

  • After you test 3 fragrances, you may start to saturate your olfactory receptors. After too much information, and too much odor pollution, your synapses can no longer analyze scents. At 352 Saint-Honoré, we invite you to test the collection through our “fragrance vases” that offer a first olfactory approach. They propel the scents of dry air, without any alcohol distribution, which allows you to discover and enjoy the entire collection in a very comfortable way and without saturation.

  • We recommend that you apply your fragrance onto the pulse areas: neck, inside the wrist, and décollage. Gabrielle Chanel simply called them “the places where you wished to be kissed”. You can also spray your perfume on your hair and, of course, on your clothes: textiles typically keep the perfume molecules for a long time.